Website Monitoring: Product Features

General features 82 website monitoring stations worldwide in 42 countries No software, up and running in 5 minutes Root cause analysis Functional tests (website monitoring scripts) 27 protocols: HTTP(S), DNS, FTP, ... Maintenance slots support Alert escalation Fully featured reporting tools SLA compliance reports Fully featured website monitoring API for seamless integration Public Status Pages (Health), hosted in the cloud Full-Page Monitoring Real Browser Monitoring Monitoring console Monitor frequency adaptable to every 1-60 minutes Monitoring locations/countries can be customized Schedule maintenance slots Time-out and performance thresholds can be defined Define redirection limit, HTTP compression, user-agent, etc. Organize monitors using folders and tags Alerting triggers All triggers are fully configurable in console Absence of content in page or file Presence of content in page or file Content matching on strings Content matching on regular expressions Slow performance (in a step) in an script Transaction failure in a script Object Failures (in a step) in a script When Service is up again an alert can be sent When Service is down a reminder after ... minutes can be configured When service has been down for more than ... minutes, an alternative contact can be alerted All time-out errors are checked from a second location to prevent false positives Alert configuration Alert windows can be set for all channels Alert windows can be set per script During Incidents Alerts can be switched off manually Alert contains Time Stamp, Name of Script, Error Type, Step in Error Reporting Reporting can be configured in the console Statistics/reports per hour, day, week, month and year on availability and response times The tool creates reports that provide insight into recurrent performance and availability problems by time unit (day, week, month) On demand report generation must be possible; reports can be created at any time by users Create an export of the scripts that are used Reports can be exported to PDF Reports can be exported to Excel Reports can be sent via email Periodic (day, week, month) reports can be automatically sent via email Periodic (day, week, month) reports can be automatically stored in the console Reports are downloadable via API Data Cubes are downloadable via API Graphs are available in PNG Graphs are available as interactive Flash objects Raw data is available for 30 days Root cause analysis details are available 48 hours Root cause analysis details are kept available for a week (7 days) for error logs Statistical data is available for 4 months Security Access to the console is protected by username and password HTTPS is available for console access Access to the API is protected by username and password

Protocols Web protocols: HTTP(S), including redirects, compression, user agents, etc. File transfer protocols: FTP(S), SFTP, TFTP, SCP Name service protocols: DNS, Domain Directory service protocols: LDAP(S) Email protocols: POP3, IMAP, SMTP Network level checks: ping, TCP connect Other protocols: SIP, XMPP User name/password authentication on all (applicable) protocols Client certificates authentication IPv6 support Full page support (via scripts) SSL certificate expiration checks Functional tests (scripting) Multi-step functional and performance testing Support for JMeter recordings Forty script steps Scripts can be recorded with JMeter Script frequency can be set to 5-60 minutes Scripts can handle Internet pages like a standard web browser Notifications Alert notifications can be configured in console Alerts can be sent via email Alerts can be sent in a text Alerts can be sent via RSS Feed Alerts can be forwarded to a web page (API) Work schedule can be defined per contact Contacts can be grouped Escalations can be defined in contact groups Reception of alerts is logged (where available) Performance dashboard Dashboard is configurable in the console The tool has a dashboard in which historical availability and recent alerts are visible The aggregated results of the (test) scripts can be shown on the top level dashboard The dashboard contains near real time information with a view per day and hour of availability and drill down capability Show colours on the dashboard which are defined by configurable SLA input: (e.g. 100-99% = green, 98-99% = yellow, under 98% = red) The dashboard shows the availability figure of the day for each of the scripts Root Cause Analysis The tool gives detailed insight in problems and incidents During an incident the tool shows the steps of the scripts that were (not) completed A screenshot is made after a monitor is triggered Traceroute of one or more stations after a monitor is triggered Raw HTML is available when an error occurs A DNS analysis is made after a monitor is triggered A domain analysis is made after a monitor is triggered User management User Management can be configured in the console Extra users can be added which each have access to parts of the monitoring data